Insights
Newsletter - Q1 2018 - ICTS Europe Systems
Published: Friday, December 1, 2017
TRAVELDOC- NEW ADDITIONS CHINA EASTERN GROUP
China Eastern Airlines Group is the latest addition to the TravelDoc family. A leading carrier in China, they have chosen TravelDoc as their automated document check software. A thorough analysis concluded that TravelDoc, the most advanced ADC software, suits China Eastern’s growing needs in automation and cost effective solutions to support their increasing demand. TravelDoc is now integrated with TravelSky, the main DCS in China, which now offers TravelDoc to other Chinese carriers as well.
CTRIP.COM GROUP
CTRIP, based in Shanghai, is the largest online travel agency (OTA), in the world. CTRIP is a market leader providing hotel accommodations, airline tickets, package tours and corporate travel management Services. With TravelDoc fully integrated on CTRIP, customers can quickly verify their travel documentation needs online and have a better experience at the airport. CTRIP is the first OTA to value the advantages of customer service with automated document check, and offers it as an integrated service to all passengers.
THE UNIQUE ADVANTAGES OF OUR INNOVATIVE SOLUTIONS
Tony Fernandes, Air Asia group CEO, recently visited Bangalore Airport (BLR), one of the partners for our mobile and smart app vision. This was a great opportunity to realise the huge benefit that our innovative mobile check-in units afford to both airports and airlines. Fernandes tweeted his appraisals of BLR’s innovative approach to provide cost savings, customer service and efficiency to passengers and airlines. Taking a photo with our mobile unit that serves Air Asia across 9 airports in India and others across the globe, Fernandes not only thanked the BLR innovative team but also tweeted his enthusiasm for the solution and shared his hope that a similar approach would be taken at more airports. Air Asia at BLR handled over 50% of daily passengers through our mobile units, contributing to higher efficiency and dramatic cost savings.
THE MOBILE CHECK-IN INVASION CONTINUES
In 2017 we had more and more airports and airlines joining the innovative approach of the cloudbased mobile check-in process using our smart app. Improving passenger processing time and cutting operation costs, this innovative solution allows airports and airlines to offer an alternative to the current costly operation.
MEETING THE CHALLENGE OF THE NEW TSA DIRECTIVE FOR AIRLINES FLYING TO THE US
“ICTS Systems’ next-generation CPM product has taken a further step in its development and ensures our clients are compliant with recent TSA Directives. In close consultation with the PQCT, we have not only updated the software aspect of CPM, but the way our operations and clients can process their passengers.
Sorting Point, a mobile CPM counter at the front of the check-in line, provides a quick decision-making tool housed in lightweight mobile kiosks, that allows operators to allocate passengers to dedicated routes through the check-in. Based on passenger data supplied by our clients & Pre Check and SSSS indicators from the TSA, the results are filtered through an enhanced algorithm, and each passenger’s status is clearly displayed to the operator.
Sorting Point pilots have been running with ICTS teams in Madrid and Zurich, with further pilots starting in Frankfurt and Rome. These trials quickly confirmed that Sorting Point reduces the amount of equipment required, the time a passenger spends with our teams and provides a next-level customer service”. It also allows carriers to meet the requirements of the TSA directive more efficiently, as well as dramatically reduce their costs.
BELARUS’ MINSK INTERNATIONAL AIRPORT JOINS THE EAGLE FAMILY
Belarus’ international airport in Minsk is now using our computer based training platform, Eagle, which is specifically designed for the security sector. Providing an extensive, high-quality training experience to people working in the aviation industry, the program is specifically tailored to the needs of airport screeners.
