Insights
Newsletter - Q1 2019 - ICTS Europe Systems
Published: Monday, April 1, 2019
ICTS SMARTAPP SERVES OVER 40% OF INTERNATIONAL TRAVELLERS FOR SICHUAN AIRLINES, IN CHENGDU, CHINA
ICTS’ SmartApp for Sichuan Airlines, fully available in Chinese, offers a quick and simple check-in process at Chengdu Shuangliu International Airport in China. Currently serving over 40% of Sichuan Airlines’ international passengers, the number of passengers served and the level of satisfaction are continuously growing. With TravelDoc embedded, every passenger and every segment of their entire itinerary is checked for visas and other documents that may be required. The full check-in process lasts an average of 15 seconds, reducing passenger processing time by 40% and continuously improving customer satisfaction for both the airline and airport.
With our application dedicated to the Chinese carriers and the great care provided by our team, we can support the growing numbers of passengers. SmartApp is the only check-in application that can scan passport, visa, online visa and even the local travel permit documents. Please click here to see a full check-in process using a Hong Kong travel permit card. Please click here to see the SmartApp case study for Sichuan Airlines.
AIR ASIA SMARTAPP EXPANDS INTO BANGKOK AND MANILA AIRPORTS
We are very pleased to announce that our innovative cloud-based SmartApp is now available at Don Mueang International Airport (DMK) in Bangkok, Thailand, Air Asia’s main hub, and soon will be available at Ninoy Aquino International Airport (MNL) in Manila, Phillippines. Our SmartApp is fully integrated with TravelDoc and is the first cloud-based check-in application that offers airlines and airports an alternative to the traditional and expensive CUSS and CUTE. Our SmartApp is easy to use, based on a 3-step check-in process, with a full check-in taking an average of 15 seconds. The SmartApp cuts operation costs and offers an alternative to the current costly traditional operation methods. Our application improves customer satisfaction and processing time for both airlines and airports.
TAJ HOTEL, BANGALORE INTERNATIONAL AIRPORT INTRODUCES THE EXPRESS CHECK-IN KIOSKS
Express Check-in Kiosks have proven to be such a great success that they are now available at additional hotels in India. In India, as part of the country’s advanced security checks, each passenger is required to present their boarding pass before entering the terminal. If you are travelling from Bangalore International Airport and are lucky enough to be spending the night at the beautiful Taj Hotel at the airport, your journey has just become that much simpler! Right in the hotel lobby, you can now print your boarding pass at one of the Express Check-in Kiosks (designed by ICTS Europe Systems and Maxworth Systems of India) and go straight to your flight with ease and a big smile. While you do, don't miss the other innovative solutions that this smart airport has to offer and the great retail options near your boarding gate. India’s main airports, BLR, DEL and HYD, are some of the most advanced airports in the world, providing cutting-edge automated services to their passengers.
PLUS ULTRA AIRLINES JOINS TRAVELDOC FAMILY
We are delighted to announce that Plus Ultra Líneas Aéreas has joined the TravelDoc family, having chosen TravelDoc as its automated document check software hosted on their DCS, KIU. We are proud that another carrier finds TravelDoc beneficial, attractive and better suited to meet the growing challenges of automation in passenger processes. We are excited to see that the TravelDoc family is continuously growing and has now expanded into South America as well. We look forward to more carriers on KIU joining TravelDoc, which offers more efficient and quicker passenger processing and most importantly: no fines!
CTRIP PROCESSED 10 MILLION PASSENGERS THROUGH TRAVELDOC
Ctrip, one of the largest online travel agencies in the world, has reached the 10-million-passengers milestone with TravelDoc. Ctrip is a leading provider of travel services, including hotel accommodation, flight tickets, package tours and corporate travel management services. It is the first online travel agency in the world to offer TravelDoc to its customers. TravelDoc is also available in Chinese, and fully integrated with Ctrip, allowing passengers to conveniently and efficiently verify their travel documentation online prior to their journey. It is am exce;;emt feature of Ctrip that contributes to its considerable expansion.
TRAVELDOC RATED 5 STARS ON SABRE RED APP
TravelDoc has been built as a dedicated app for travel agencies and corporate traveller communities on Sabre RedApp. With growing usage and more installations each month, it was also a great pleasure to read its reviews. Developed jointly by ICTS and Sabre, TravelDoc on Sabre Red App is the most advanced tool available for travel agencies, providing a definite go / no go indication along with clear instructions as to the documents needed. TravelDoc app allows you to make changes to the PNR (booking) and can be opened from the booking page with easy access to the TravelDoc library. The TravelDoc app on Sabre is fully automated, allowing agencies to complete bookings quickly with the most accurate and simplest reply to the client, leading to a guaranteed hassle-free trip. TravelDoc is used by over two million passengers a day, over 50 airlines and thousands of online users (including ground handlers and travel agencies).
“easy to use, you get information within seconds, I use it a lot”, said by a TravelDoc user.
Please click here to find out more about TravelDoc on Sabre Red App
TRAVELDOC STANDALONE APPLICATION AT HAMBURG AIRPORT, GERMANY
TravelDoc as a standalone application is the most recent development of ICTS Europe Systems. Airline and ground handling staff can quickly and easily check a passenger’s travel documentation in the airport check-in or boarding area by simply scanning their passport. TravelDoc tells operators whether the passenger requires additional documentation in order to travel, and documents such as visas can easily be uploaded onto the system.
Click here to see the TravelDoc standalone application in operation
ICTS LAUNCHES THE FIRST CPM MOBILE KIOSKS IN THE TRANSIT AREA FOR QUICKER AND MORE EFFICIENT PAX PROCESSING AT FRANKURT AIRPORT
Frankfurt is the first station to introduce the Roving CPM utilising the Enhanced Sorting Point (ESP) for their transfer area operation. CPM is the most advanced application to meet the TSA regulations for airlines flying into the US. It was developed and designed by ICTS Europe Systems, drawing on the vast experience of the ICTS Europe security team serving US carriers for over 30 years. The CPM application enables airlines to meet the new TSA regulations by processing all passengers and using a sophisticated algorithm to allow a vast majority of passengers to complete the security process within seconds. With excellent services provided both by ICTS staff and the efficient roving CPM units, more and more airlines that fly to the US deploy the solution through ICTS Europe’s operation in Europe.
ROVING CPM CONTINUES TO GROW WITHIN ICTS EUROPE OPERATIONS
ICTS Euroope’s CPM continues to grow within the company’s operations. Munich International Airport (MUC) is the latest to add the CPM kiosks, supporting Delta Air Lines’ daily operation. Our CPM mobile unit, positioned at the entrance to the check-in area, allows ICTS staff to immediately process passenger details and provide them with their security score before they check in for their US-bound flights. ICTS operators can thus handle passengers more efficiently, with increased customer service during the security process using ICTS’s security algorithm, which is based on TSA/DHS regulations. ICTS is the only service provider in the world that processes passengers electronically and automatically and thus contributes to massive time savings, more efficient operation and an enhanced service. The same agent can also offer check-in services and therefore save time and costs even further.
The number of Roving CPMs is growing across all ICTS operations in Europe, including LHR, GVA, EDI, CDG, DUB, MAN, NCE, FCO, MXP, ATH, MAD, BCN, FRA, TXL, LIS, and ZRH. Here are happy faces from our stations all over Europe.
ICTS EUROPE SYSTEMS AT AVIATION FESTIVAL ASIA 2019, SINGAPORE
We participated at Aviation Festival Asia, which took place this year in Suntec City, Singapore. Together with our partners, Maxworth of India, we presented our SmartApp and Mobile Check-in units. This was a great opportunity to showcase our innovative products and demonstrate how beneficial SmartApp is to both airports and airlines. Our cloud-based SmartApp improves passenger processing time and dramatically cuts operation costs.
ICTS EUROPE SYSTEMS AT THE 12TH ASIAN GHI CONFERENCE KUALA LUMPUR, MALAYSIA
We participated at the 12th Asian Ground Handling International Conference in Kuala Lumpur, Malaysia, where we acquainted ground handler, airport and airline managers with our TravelDoc and SmartApp technologies, which help to dramatically cut costs, manpower, passenger processing time and improve customer services.
ICTS EUROPE AT PASSENGER TERMINAL EXPO LONDON, UK
We joined ICTS Europe at Passenger Terminal Expo, which took place in our home town of London. We presented how quick passenger processing time can be using our cloud-based cutting-edge technology, from check-in all the way through to boarding. With our SmartApp and Digital Identity solutions on display, we were able to showcase our pioneering concept, an open platform free from infrastructure and other network manipulative charges and certifications.
