Insights
Newsletter - Q3 2019 - ICTS Europe Systems
Published: Monday, July 1, 2019
TUI IS THE FIRST AIRLINE TAKING ADVANTAGE OF THE EXCEPTIONAL SMARTAPP SERVICE HERMES PROVIDES TO AIRLINES FLYING OUT OF PAPHOS AIRPORT
We are excited to announce that Hermes (airport opertors of Cyprus) has made our SmartApp self-service check-in kiosks available for TUI passengers at Paphos International Airport (PFO) in Cyprus. The successful launch took place on Thursday, 10 th October 2019. PFO airport processes a very high volume of travellers, as tour operators bring their passengers in groups at specific times, which can cause congestion at multiple points throughout the passengers’ journey. Our Smartapp offer an efficient solution to manage the high volumes quickly. Meeting passengers’ expectations is at the top of Hermes, TUI’s and ICTS’s service promises. With the increased demand in technology playing an ever-growing part in the customers’ journey, the SmartApp enable TUI to take control of airport check in and charges, offering quick, simple and easy check in process and bag tag priniting for passangers that have already checked in, offering quick and simple bad drop process, that allow more eficent opertion and cost savings while operating outside of the complicated and costly traditional platforms especially when counters at the airport are limited.
FAAN NIGERIA OFFERS SMARTAPP TO ALL AIRLINES FLYING OUT OF NIGERIAN AIRPORTS
SmartApp is now expanding towards Africa, where FAAN (Federal Airports Authority of Nigeria) together with the service operators of Arlington Securitas have chosen SmartApp as a comprehensive solution to help manage the crowded and quickly growing traffic across all the airports in Nigeria. FAAN has announced the deployment of the SmartApp kiosks in four of its international airports: Nnamdi Azikiwe International Airport (ABV), Murtala Muhammed International Airport (LOS), Port Harcourt International Airport (PHC) and Malam Aminu Kano International Airport (KAN).
Airports are ceaselessly investing in automation in response to rising passenger numbers and the challenges arising from capacity constraints. SmartApp processing passengers in under 30 seconds (including a printed boarding pass and bag tag) gives the operators the opportunity to clear traffic in an expeditious timeframe. Through this project, FAAN will provide quick and simple check-in processes without the traditional complexities of CUTE or CUSS in order to enhance passengers’ travel experience, to facilitate the operations of its client airlines and to respond to the growing demand of automation at its airports.
GMR DELHI HAS INSTALLED AN ADDITIONAL 25 EXPRESS KIOSKS AT ALL THREE TERMINALS AND THE METRO STATION TO ASSIST THE GROWING PASSENGER TRAFFIC AT THE CAPITAL CITY
In India, as part of the country’s advanced security checks, each passenger is required to present their boarding pass before they enter the terminal. In response to this need, ICTS Europe Systems with its partner, Maxworth has designed a specific kiosk that enables passengers to quickly and easily check-in and print their boarding passes outside the airport, even from their hotels. The great success of the first 6 express kiosks at T3 in Delhi Airport and the general acceptance of the service across other Indian airports, prompted GMR Delhi to add additional 25 express kiosks to ease the passengers’ journey at all three terminals and at the metro station. The kiosks have proved to be a popular solution with the number of processed passengers doubling between the months of August and September 2019.
SICHUAN AIRLINES HAS UPGRADED THEIR SMARTAPP KIOSKS AT CHENGDU INTERNATIONAL AIRPORT
After the continuous success of using our Smartapp on roving kiosks at Chengdu International Airport (CTU), one of the rising star airlines of China – Sichuan Airlines has decided to upgrade their SmartApp mobile kiosks in order to enhance the passenger experience during their operations. The new model is more suitable for self-service operations with the enlarged screen now tilted upwards. The kiosks are still easily recognisable and eyecatching with their iconic panda design!
SMARTAPP REVOLUTION RAPIDLY CONTINUES IN CHINA WITH FOUR NEW CONFIRMED LOCATIONS FOR AIRASIA
As the largest foreign carrier by capacity in China, AirAsia operates more than 600 weekly flights departing from the country. This October, AirAsia (China) has confirmed to begin operating multiple SmartApp roving check-in kiosks at selected airports for a more streamlined passenger travel experience, alongside with a significant contribution to tourism between China and other Asian countries. The first batch of airports to use the kiosks will be Chengdu, Guanghzou, Hangzhou and Shantou International Airports. As more and more airlines are starting to understand the benefits SmartApp can provide – cloud based, free from CUSS and CUTE charges, TravelDoc (automated document check) embedded – more and more carriers in China are adopting the solution to meet the growing demand for streamlined passenger processing in the booming international market.
AIRASIA PHILIPPINES INTRODUCING NEW LOCATIONS FOR SMARTAPP KIOSKS IN MANILA
After the successful launch of ICTS’ SmartApp kiosks at the international terminal (T3) in Manila airport, Philippines AirAsia has decided to expand the usage of the kiosks to the domestic routes. The kiosks are now accessible to passengers at Manila’s terminal 4 as well. This expansion precedes the additional three locations (KLO, DVO and CGY) in the pipeline for the airline.
SWISSPORT UK AND QATAR AIRWAYS DEPLOYS TRAVELDOC STANDALONE AT LGW AIRPORT, LONDON
In early August, ICTS partnered with Swissport UK to provide a unique solution to combat the growing numbers of inadmissible/fines received by Qatar Airways, whose operation offers great connectivity from LGW. ICTS and Swissport offered the TravelDoc Standalone solution installed on one of our slim check-in kiosks to assist Qatar Airways with the verification of the passenger’s travel documents in preparation for travel at Gatwick Airport (LGW).
The TravelDoc Standalone is a portable document scanner and checker that aids airline staff when checking the immigration requirements of travellers. Passengers’ travel documents are scanned, and the information in the document is then matched with their booking information. The passenger can then be checked in the TravelDoc system for any entry requirements.
Please click here to see TravelDoc Standalone in action!
NOKSCOOT JOINS THE TRAVELDOC FAMILY
We are delighted to announce that NokScoot has joined the TravelDoc family, to which its parent airline, Scoot has already belonged. The Thai carrier, whose main hub is in DMK operates long-haul flights mainly to China, but also has destinations in India, Japan and Taiwan. We are proud that another carrier finds TravelDoc beneficial, attractive and better suited to meet the growing challenges of automation in passenger processes. TravelDoc is the most advanced ADC software that not only dramatically improves operation with its fast and efficient travel document evaluation system, but also affords huge savings in fine costs, thanks to its unlimited automated document check applied to all passengers.
TRAVELDOC IS NOW AVAILABLE ON ALTÉA’S GROUND HANDLER PLATFORM
Ground handlers are working in an incredibly competitive industry. Just like airlines, they must provide exceptional passenger experience, with smooth, efficient check-in to ensure flights leave on schedule and passenger satisfaction is maintained. When it comes to document check, the GHA either relays on the airline’s systems or they conduct the checks manually.
TravelDoc, ICTS Europe Systems’ automated document check software is probably the most advanced automated system in the market with over 750,000,000 passengers checks annually for over 50 carriers. It is also a popular feature on Amadeus platform for airlines. As a result of the valuable partnership between Amadeus and ICTS, TravelDoc has been integrated into the Altéa GH platform.
The first two GHAs to use TravelDoc on Altéa GH are Laufer Aviation GHI and Aerohandling, who are both significant players in the ground handling industry in Israel and mainly support the growing operations of Tel Aviv Airport. The airport has also chosen TravelDoc as its preferred automated document check software and is promoting the services to all airlines flying out of TLV.
TRAVELDOC IS NOW FULLY INTEGRATED WITH NAVITAIRE GONOW
More than 60 airlines are relying on Navitaire’s DCS systems to support their operations and 12 of them have deployed TravelDoc directly as their automated document check. While the majority of the integration were done directly with the airlines through their websites and mobile app, TravelDoc is now also available on Navitaire’s new platform – GO NOW.
The growing Spanish carrier Vueling, already a valued client of TravelDoc, is the first airline to fully integrate on the new platform. We invite all our current TravelDoc users, who are upgrading to GoNow and those airlines who still operate without the benefits of TravelDoc, to follow in the footsteps of Vueling.
PASSBOARD DATA VALIDATION – NEW PROMOTIONAL VIDEO
Did you know, over 40% of passengers make mistakes when submitting their passport information and that airlines are getting penalized for this? We have a solution! PassBoard automatically corrects APIS errors, preventing huge fines and reducing manpower costs.
Please click here to view the new PassBoard promotional video.
ICTS EUROPE SYSTEMS AT SMART AIRPORTS & REGIONS 2019, EL PASO
In July, we exhibited at the SMART Airports & Regions 2019, which took place in El Paso, Texas. On this occasion we showcased our innovative products for the aviation industry: SmartApp, TravelDoc, PassBoard and CPM. Viola Wang, our Head of Commercial Relations - Asia presented the SmartApp case study on behalf of Sichuan Airlines. She explained how Smartapp transform the airline’s check-in into a quick and simple process at Chengdu Shuangliu International Airport in China. With TravelDoc embedded in the application, every passenger and every segment of their entire itinerary is checked for required visas and other documents, with the full check-in process taking no more than an average of 15 seconds.
Please click here to see the SmartApp case study for Sichuan Airlines.
ICTS EUROPE SYSTEMS AT THE FUTURE TRAVEL EXPERIENCE GLOBAL 2019
We exhibited at The Future Travel Experience Global event which took place in the vibrant city of Las Vegas. Together with ACTS, ICTS’s North American operation, we presented our SmartApp mobile check-in kiosk. We also showcased our other innovative products TravelDoc, PassBoard and CPM.
ICTS EUROPE SYSTEMS AT THE 2019 NAVITAIRE CUSTOMER CONFERENCE, SALT LAKE CITY, UTAH
This October, Navitaire hosted their annual Customer Conference in Salt Lake City, Utah, presenting their latest developments and give their partners a platform to introduce their groundbreaking solutions. As valued partners, we were invited to showcase the recent improvement to TravelDoc, the integration on Navitaire GoNow. We also presented our other advanced technological solutions to a diverse group of business managers and executives in the aviation industry, ranging from VPs to directors and managers. Navitaire clients visited our stand to learn about how our technology solutions for the aviation industry (SmartApp, TravelDoc, PassBoard, and CPM) which transform operations with enhanced passenger experience and efficency.
